Alorica Road Show
Business Development/SEG/Business Services > Business Development/SEG/Business Services - $501 to $999 Million
Xceed Financial Credit Union
In 2016, Xceed Financial Credit Union was honored to welcome a major new Select Employer Group to the family. Headquartered in California, Alorica provides customer engagement lifecycle support to companies in a variety of industries, including automotive, government services, technology, and financial services, to name a few. Their mission is to help other companies provide great customer service, and to do this, they manage customer acquisition, as well as care and support. They also provide services for sales, and logistics and fulfillment. In short, they’re in the business of creating insanely great customer experiences, just like we are, so we’re pretty much a match made in heaven!
Each of the 50,000 Alorica team members in 73 cities worldwide is a potential Xceed Financial member, and of course, each of those potential members probably has family who can join us too. This made for a ginormous business/SEG development opportunity, but there was also risk. Done well, the introduction to Xceed could be huge for boosting business in the immediate term, while also planting the seeds for future relationships…but if we muffed it, well, we knew we could never undo that first impression.